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Return Policy

When you purchase from us you can be confident that you will receive premium quality, factory-sealed products. In the event you are not satisfied with the quality and performance of the product you purchased, you may select to have the product replaced or to receive a full refund of the purchase price.

We guarantee your complete satisfaction!

The following warranty policies apply in the event you are unsatisfied with the print quality or the product received is defective.

Important: Items must be packaged in their original product box. We are unable to credit any returns without the original product box. Please do not mark the product box. Any items returned with marks, stickers, tape, tags, packing labels, or writing on the product boxes will not be accepted and will not be refunded or credited.

Cartridges are warranted for a period of 30 days from the date of purchase invoice. You may return a product for replacement or full refund within the 30-day warranty period. Re-manufactured ink cartridges must contain no less than 75% of the original ink capacity. Sorry, but we do not assume responsibility to damage of the printhead/circuitry assembly due to improper handling. Please remove protective tape carefully!

Products that are ordered incorrectly or for a machine that no longer is operative are only returnable if the original packaging is unopened and in resalable condition. The cost of reshipping are the responsibility of the purchaser. Please check your order carefully.