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    If you're not happy with a specific aspect of our service and the Customer service have been unable to resolve your complaint, please contact:

    Customer Services

    To help us make sure we are maintaining our standards and to highlight areas for improvement, we welcome any views you may have regarding our performance, which may help us improve our levels of service. Please send your comments to:

    I did not receive an order confirmation. Was my order submitted successfully?

    If you did not receive a confirmation on the order however successfully clicked the last submit button, most likely our server received your order but communication back to your PC was interrupted. Please DO NOT re-place the order on-line. If you do, you may end up with duplicate orders and both being charged since we use an automatic computer system. Email our customer service to make sure your order was received to be safe.

    Can I add, change or remove items from my order after it has been submitted?

    No. Once an order is submitted it cannot be amended or edited. You will need to contact us, email customer service at so that we can cancel the order. Any amendments will have to be in the form a new order on our website.

    Is the website secure?

    What type of security features are utilized to safeguard my information? We understand you may have concerns about using your credit card to make purchases online. We pledge to keep this information secure. By utilizing Secure Socket Layers (SSL), encryption technology, we are able to keep your personal information safe. All your ordering information -- including your name, address, and credit card number -- is encrypted using a secure server for maximum security. Your credit card and billing information cannot be read as it travels to our ordering system. Your credit card information is not e-mailed nor kept on file, this process assures the safest handling of your credit card information.

    What should I do if an item is missing from my order?

    Verify you have received all boxes or Parcels and checked all packing material for small items. If you are still missing an item(s), email call customer service immediately at and a representative will be more than happy to assist you.