One of the following error messages displays on your printer control panel when attempting to use web services:

  • Server Connection Error. There was a problem connecting to the server. Press retry, or OK to exit.
  • Web Services Problem. Problem connecting to Web Services server.
  • Server Connection Error. Unable to connect to Web Services. Confirm internet access and try again.
As of September 1, 2016, the following features are no longer available.
  • eFax
  • HP ePrint
  • HP Printables and Printer Apps
  • Scan to email, Scan to cloud, other web-based scan services

Go to the eFax or Google Cloud Print websites, or download apps to your mobile device for similar services or apps that were available on your printer.
  • eFax: Go to eFax (in English) to review alternate mobile and PC-based fax options available there. There might be other fax options available via other providers.
  • ePrint: As an alternative to HP ePrint, go to Google Cloud Print (in English) to set up your printer as a “classic printer” to use Google Cloud print with your printer.
  • HP Printables and Printer Apps: Mobile apps are available in the Apple and Google app stores for Google Drive, Google Calendar, Family Search, and Shoeboxed.
  • Scan to email: Use the HP AiO Printer Remote app to scan a document to email from your mobile device. The HP AiO Printer Remote app is available in the Apple and Google app stores. Go to Using the HP AiO Printer Remote App (Android & Apple) for more information.

Read the full HP article to check whether your printer is affected.

HP Deskjet 3050A e-All-in-One Printer - J611a
HP ENVY 114 e-All-in-One Printer - D411c
HP Deskjet 3050A e-All-in-One Printer - J611b
HP Officejet Pro 3610 Black and White e-All-in-One
HP Deskjet 3050A e-All-in-One Printer - J611g
HP Officejet Pro 3620 Black and White e-All-in-One
HP Deskjet 3051A e-All-in-One Printer - J611h
HP Photosmart 7510 e-All-in-One Printer - C311a
HP Deskjet 3052A e-All-in-One Printer - J611e
HP Photosmart 7510 e-All-in-One Printer - C311b
HP Deskjet 3052A e-All-in-One Printer - J611f
HP Photosmart 7515 e-All-in-One Printer - C311a
HP Deskjet 3052A e-All-in-One Printer - J611g
HP Photosmart Ink Advantage e-All-in-One Printer - K510a
HP Deskjet 3054A e-All-in-One Printer - J611c
HP Photosmart Premium e-All-in-One Printer - C310a
HP Deskjet 3054A e-All-in-One Printer - J611d
HP Photosmart Premium e-All-in-One Printer - C310b
HP Deskjet 3054A e-All-in-One Printer - J611j
HP Photosmart Premium e-All-in-One Printer - C310c
HP Deskjet 3055A e-All-in-One Printer - J611n
HP Photosmart Wireless e-All-in-One Printer - B110a
HP Deskjet 3057A e-All-in-One Printer - J611n
HP Photosmart Wireless e-All-in-One Printer - B110b
HP Deskjet 3059A e-All-in-One Printer - J611n
HP Photosmart Wireless e-All-in-One Printer - B110c
HP Deskjet 3070A e-All-in-One Printer - B611a
HP Photosmart Wireless e-All-in-One Printer - B110d
HP Deskjet 3070A e-All-in-One Printer - B611b
HP Photosmart Wireless e-All-in-One Printer - B110e
HP Deskjet 3070A e-All-in-One Printer - B611c
HP Photosmart Wireless e-All-in-One Printer - B110f
HP ENVY 100 e-All-in-One Printer - D410a
HP Photosmart e-All-in-One Printer - D110a
HP ENVY 100 e-All-in-One Printer - D410b
HP Photosmart e-All-in-One Printer - D110b
HP ENVY 110 e-All-in-One Printer - D411a
HP Photosmart eStation All-in-One Printer - C510a
HP ENVY 110 e-All-in-One Printer - D411b
HP Photosmart eStation All-in-One Printer - C510c
HP ENVY 111 e-All-in-One Printer - D411d

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